Our Guarantee

We are a member of the Better Business Bureau and offer a one year installation warranty that covers the workmanship of all work done by Santa Cruz Flooring and Design.  Installation done by Santa Cruz Flooring and Design is always completed by our very own trained professional installers.  If a flaw in the installation occurs Santa Cruz Flooring and Design will correct the problem, free of charge.  Product defects and material are covered solely by the manufacturer’s warranty.  This warranty is strictly for the labor or installation completed by Santa Cruz Flooring and Design.  Warranty excludes damage caused by owner, lack of care and attention, wrongful use, abrasive cleaning products or by loose lay installation.  Santa Cruz Flooring and Design provides a 1-year installation warranty starting after the completion of the installation.  Any services rendered under the warranty is free of charge, services include repairing of seams that can create gaps, repairs on transitions, removal of air bubbles in carpet and loose grout.  The warrant does NOT include or apply to gouges, scratches, and damaged caused by water, erosion, insects, pets, spiked heel shoes, negligence, misuse, insufficient protection, improper maintenance, or not maintaining proper humidity conditions.  Sunlight will impact the look of your flooring and there is no guarantee that the flooring will not fade with prolonged exposure to sunlight.  Hardwood flooring is a natural product and will expand and contract with changes in temperature and humidity levels.  With expanding and contracting the space between boards will fluctuate and gaps will naturally occur; this is perfectly normal and NOT covered by warranty.